Help & Support
Find quick answers below, or send us a question and we'll get back to you by your preferred method.
This page is for questions about yourtoeflprep, which is independent from ETS. For TOEFL registration, test dates, official scores or ETS refunds, please contact ETS through the official TOEFL website.
Contact us by email
Account and service emails are sent as yourtoeflprep from hello@yourtoeflprep.com. Replies are directed to the appropriate support address.
Frequently asked questions
How do I get an account?
Go to the Register page and sign up with your name, email, and a password. You'll get a confirmation email - click the link and you're in. It's free.
How are tests scored?
Every section is reported on the 1-6 scale used by the updated TOEFL iBT format. Reading and Listening are scored automatically; Writing and Speaking use AI-assisted scoring. Your overall band is the average of the four. Practice scores are unofficial educational estimates, are not issued or validated by ETS, and may differ from official TOEFL iBT scores.
What's the difference between Free and Premium?
A free account gives you one completed full practice test, once, with automatic Reading and Listening marking, AI marking of Speaking and Writing, explanations, and saved results. Premium starts at $20 for one month and adds the whole practice library, unlimited retakes while access lasts, and AI marking on every attempt.
How do I upgrade to Premium?
Create or log in to your account and open the Pricing page. Choose one, three, or six months of access, select a one-time purchase or automatic renewal, review and accept the policies, then continue to secure checkout. Premium access is added to your account after the payment is confirmed.
I forgot my password.
On the Login page, click "Forgot password?", enter your email, and you'll get a reset link by email.
Which browsers work?
Chrome, Firefox, and Opera are fully supported. For the Speaking section we currently recommend Chrome or Firefox on a computer for the most reliable recording; on Safari and iPhone, recording can occasionally fail to save — if it does, the app will show your microphone level and ask you to record again before you move on. Whichever browser you use, allow microphone access when your browser asks.
Who can see my results?
Your practice-test results are private to your account. Only if you join a teacher's class yourself can that teacher see them. You will see exactly what the teacher can see before you agree, and you can leave the class at any time from Homework in your dashboard. Authorized staff and technical providers may also access data when needed to run and support the service.
Can a teacher see my results?
Only if you join a teacher's class yourself. You will see exactly what the teacher can see before you agree, and you can leave the class at any time from Homework in your dashboard.
Does yourtoeflprep provide one-to-one coaching?
No. yourtoeflprep provides self-service digital practice tests. The website contains an external recommendation for MyTOEFLCoach, which is independently operated. yourtoeflprep does not sell, schedule or process payments for coaching. MyTOEFLCoach cannot see your results unless you join its class.
Can you help with my official TOEFL registration or scores?
No. yourtoeflprep is independent from ETS, so we cannot see or change ETS accounts, test registrations, test dates, official score reports or ETS refunds. For those, please contact ETS through the official TOEFL website at www.ets.org/toefl.